Meet The Experts

Roland Serb

Customer Service, Marketing

As the Customer Service & Marketing Manager for Access Heating & Air, some call me the refrigeration expert while others call me the life of the party. Either way, I take pride in my job and enjoy what I do while doing it well. Whether it’s at work or with family and friends, you can always count on me to bring a fun, upbeat attitude and atmosphere everywhere I go.

Personal development is also important to me as well as developing leaders. Paying it forward with the investment of so many people has been one of the biggest highlights of my job.

Raised in Idaho since I was 7 years old, my family is what I care about the most. Married to my amazing bride for the past 6 years, we have two beautiful children (a son and daughter) that always brighten my day. On my time off, I love spending time with my family and creating memories with them – life is too short not to have fun. I also love the Patriots, no matter what anyone says!

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John Kiburis

Service, Maintenance, Inspection

For over 10 years, I have been providing my customers at Access Heating & Air with the best technical skills and expertise needed to keep their homes comfortable all year long. I take pride in helping people enjoy their lives by not having to worry about their heating and cooling system. My #1 goal is to cause as little disruption in a person’s day to day life as possible. Blessed with the gift of gab, I enjoy laughing with friends and customers.

My wife and daughter are the biggest highlights of my life and doting on them is any good fathers true passion. During my free time, I enjoy hunting and am currently working on perfecting my bow hunting skills. I also spend time training and competing in Brazilian Jiu-Jitsu.

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 Access Heating & Air Employee Derrick

 

 

Derrick Nalley

Dispatch & Operations

Born and raised in Idaho, I have worked directly in the HVAC industry since graduating high school where I furthered my education by becoming a licensed journeyman. Starting out doing installations, I learned the ropes and eventually moved into service and maintenance. With over  20 years of repair and service experience, I have extensive training and knowledge when it comes to troubleshooting and maintaining heating and air conditioning equipment for residential applications.

What I enjoy most about working with Access Heating & Air is their company values and vision. I also love Idaho as it is a beautiful state where you can get outdoors and do so many different things. In my spare time, I enjoy shooting guns and watching movies with my wife and kids. The last 24 years has been a fun and exciting ride and I look forward to many more years in this industry!

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Access Heating & Air Employee Keith

Keith Lithander

President

As the President of Access Heating & Air, I fell in love with the trades the day I could hold a hammer working for my dad in Galesburg, Illinois. Prior to owning this terrific company, I got my start in the HVAC trade as an Install Tech, installing systems. During this time, I met and fell in love with my beautiful wife Julie in Iowa and moved to Boise shortly after college. Together we bought this company in 1994 and continue to develop the great team we have today.

With 10 years of in-home sales experience, 15 years of field experience, and 20 years of running a successful business, I continue to grow in my passion to build a great company and most importantly build up great people to serve our customers. I love this business and every aspect of leading and managing the company. I am also an active member of the Nexstar University to take my life, career, and company to an even higher standard. I love to learn and am focused on continual education and self-improvement.

With my wonderful wife of 30 years, we have 3 amazing children and 2 beautiful grandchildren. My family is my life’s devotion as I love spending time with them and watching them grow and love life.

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Kim Lithander

Warehouse and Install Support

At Access Heating & Air, I take care of all the maintenance related aspects of our business – from cleaning and stocking our vans to making sure our customers are taken care of. Keeping everything clean and well-organized is my main passion. For more than 20 years, I have been helping my brother Keith continue to build his business and always be out in front of everyone else. It is my core belief that we have the best installation and service team in the entire Treasure Valley!

Having grown up in Galesburg, Illinois with my sister and 2 brothers, I enjoy traveling around the world, meeting new people and taking in new sights that I have often read about or have seen in books and movies.

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Jeff Depuy

Install & Service

As the install foreman for Access Heating & Air, I also specialize in service and maintenance applications. As your go-to-guy for all technical knowledge, I have been with this wonderful company for more than 20 years and bring a steady, hard-working attitude to our team. What I enjoy most is crafting all of our sheet metal and building custom airflow solutions for our customers.

I am also married to my beautiful high school sweetheart and am blessed with 4 wonderful kids who have become outstanding adults. We love the outdoors and enjoy serving in meaningful ways at our church.  

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James Barrett

Service, Maintenance, Marketing

When I was younger, I started out in the building trade working at local lumber yards before building custom homes around the country. Having grown up in California, I eventually moved to Virginia before relocating to Idaho nearly 10 years ago.

I have really enjoyed all of the opportunities not just in the industry but also the many opportunities I’ve had while working for Keith at Access Heating & Air. I truly believe this industry is ripe for so many opportunities – from new technologies to new ways to install home comfort systems. I take great joy in having been able to learn so much in the short amount of time I have been with this terrific company.

When I’m not working, I really enjoy investing in my kids and wife and am excited to see what our future holds! I also volunteer at the church I have been attending for the last 8 years and have greatly benefited from the many people currently in my life. I feel like my career moving forward is wide open and I’m looking forward to learning so many new things and continuing to help move Access Heating & Air forward in the coming years.

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Ivy Gilbert

Customer Service Support

When you call into the Access Heating & Air office, I am the friendly voice you talk to on the other end of the phone to make sure your life goes uninterrupted and that you are 100% satisfied with your service. Not only do I provide support for our customers but our internal staff as well. I enjoy bringing an upbeat attitude and am happy to serve in a fun working environment. I also enjoy spending time with my family, and exploring what Idaho offers since we just moved here from Washington.

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Jenna Eberhardt

Customer Service Support

New to Access Heating & Air, I am proud to join such a hardworking and welcoming team. As a customer service representative, I enjoy speaking with customers over the phone and helping them with their home comfort applications. I also enjoy meeting new people and having the opportunity to support both our customers and our company as well. I understand that our success depends on a team committed to providing excellent customer service to all of those who call on us.

Contact Jenna via email

Access Heating & Air is here for all your indoor comfort needs. Call us at 208-855-2444 to schedule an appointment with our friendly expert team.