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Meet The Experts

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Roland Serb

Service Manager
As the Customer Service & Marketing Manager for Access Heating & Air, some call me the refrigeration expert while others call me the life of the party. Either way, I take pride in my job and enjoy what I do while doing it well. Whether it’s at work or with family and friends, you can always count on me to bring a fun, upbeat attitude and atmosphere everywhere I go.

Personal development is also important to me as well as developing leaders. Paying it forward with the investment of so many people has been one of the biggest highlights of my job.

Raised in Idaho since I was 7 years old, my family is what I care about the most. Married to my amazing bride for the past 6 years, we have two beautiful children (a son and daughter) that always brighten my day. On my time off, I love spending time with my family and creating memories with them – life is too short not to have fun. I also love the Patriots, no matter what anyone says!

Contact Roland via email


Derrick Nalley

Service Technician
Access Heating & Air Employee DerrickDerrick has close to 20 years of experience in this industry and is a vital part to Access Heating and Air running as a smooth machine. He has been working at Access for the over 15 years and enjoys providing 5 star customer service to each and every customer.

He enjoys time with his wife and kids as well as range shooting where he can practice his keen marksmanship skills.

Contact Derrick via email


Keith & Julie Lithander Owners

President
owners keith and julieWe have owned access heating & air since 1994. We started on a dream, it was simple, really. We wanted to bring a better level of service to homeowner in the Treasure Valley. I had worked at several heating companies before and cut my teeth doing all aspects of the business- from installation to sales and repairs- I quickly learned what it would take bring a new level of expert service to the Treasure Valley. So, with a little bit of money, we bought Access from a retiring veteran in the trades for a long time.

I got to work building a team that I knew I would want to send to my grandmas house. I wasn’t going to settle for anything but the best because I knew it was I was called to do all along.
My wife and I care about the team we have of dedicated professionals taking care of our customers. We have never once wavered in our commitment to providing the best level of service. With practiced core values like honesty, teamwork, and personal responsibility- we have worked hard to build a service business dedicated to doing what is right, no matter the cost.
I have a lot of guys that have been with me over 20 years now!
I have seen the ups and downs and felt the pain of many friends going out of business when financial times got rough but we have fought our way to the top and maintain award winning service year after year.

In my spare time, you can find me up at the golf course in Garden Valley with my family and friends. I am always working on improving my golf game! Call me if you ever want to go hit the links!
I love the Treasure Valley and all the relationships I have built here over the years. Although I have a lot of family out in Illinois, I wouldn’t trade Boise for any other city in the country.
My biggest calling in business and life is to build great people to serve great people. I am committed to building into my family, my team, and my community and I am here to stay!

Contact Keith via email


Kim Lithander

Warehouse and Install Support

At Access Heating & Air, I take care of all the maintenance related aspects of our business – from cleaning and stocking our vans to making sure our customers are taken care of. Keeping everything clean and well-organized is my main passion. For more than 20 years, I have been helping my brother Keith continue to build his business and always be out in front of everyone else. It is my core belief that we have the best installation and service team in the entire Treasure Valley!

Having grown up in Galesburg, Illinois with my sister and 2 brothers, I enjoy traveling around the world, meeting new people and taking in new sights that I have often read about or have seen in books and movies.

Contact Kim via email


Jeff Depuy

Install & Service
As the install foreman for Access Heating & Air, I also specialize in service and maintenance applications. As your go-to-guy for all technical knowledge, I have been with this wonderful company for more than 20 years and bring a steady, hard-working attitude to our team. What I enjoy most is crafting all of our sheet metal and building custom airflow solutions for our customers.

I am also married to my beautiful high school sweetheart and am blessed with 4 wonderful kids who have become outstanding adults. We love the outdoors and enjoy serving in meaningful ways at our church.

Contact Jeff via email


James Barrett

Service, Maintenance, Marketing
james barrettWhen I was younger, I started out in the building trade working at local lumber yards before building custom homes around the country. Having grown up in California, I eventually moved to Virginia before relocating to Idaho nearly 10 years ago.

I have really enjoyed all of the opportunities not just in the industry but also the many opportunities I’ve had while working for Keith at Access Heating & Air. I truly believe this industry is ripe for so many opportunities – from new technologies to new ways to install home comfort systems. I take great joy in having been able to learn so much in the short amount of time I have been with this terrific company.

When I’m not working, I really enjoy investing in my kids and wife and am excited to see what our future holds! I also volunteer at the church I have been attending for the last 8 years and have greatly benefited from the many people currently in my life. I feel like my career moving forward is wide open and I’m looking forward to learning so many new things and continuing to help move Access Heating & Air forward in the coming years.

Contact James via email


Brandon

Service and Maintenance Technician
Service and Maintenance Technician Brandon brings years of experience to the Access team. He is not only competent to get the job done right but also provides 5 star service with every customer. He enjoys time with his family and exploring all that Idaho has to offer.

Contact Brandon via email


Brooke Lithander

Accounting
brooke williams accountingBrooke brings years of experience to the team with her detailed eye and keen sense of what it takes to operate an efficient heating and air conditioning company.

She enjoys time with her dog Walter and exploring the city by hanging out with family.

Contact Brooke via email


Riley Swank

Customer Services
Riley is responsible for all support from the field service to customers calling. Hence why we gave him the name – customer service baller. Hes just that great at what he does; its like an art. If youre ever in Meridian, stop in and say hi to him!

Riley enjoys spending time developing people through his coaching. He has been coaching wrestling for the last several years!

 


Jackie

Customer Services
Jackie is the best in the west when it comes to making sure customers are getting the best level of service and benefits with their membership program.

She enjoys long walks on the beach taking care of air conditioners and furnaces.

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