Access Heating & Air has been serving Boise, ID and the Treasure Valley with award-winning residential and commercial HVAC services for over 40 years. Our experienced, knowledgeable team is all about providing our customers with personalized solutions they can rely on for years to come.
Since we opened our doors over 40 years ago, we’ve always made it a priority to keep our customers front and center. So when we hear feedback like this, it puts a smile on our face. We truly do continue to put in the effort on every single call that comes through because we want to make our customers’ experience a pleasant one. We’ve worked hard to create an exceptional team that reflects our values and you can see that from the way we answer our phones to the way our technicians provide our customers with friendly and personalized service.
One of the ways we help our customers is by educating them. That way, you’ll understand how your system works and prevent issues from occurring in the future. Not only do we educate our customers, we empower them! We’ve had cases where a customer will call with a problem with their AC or heater, and we end up helping them fix it themselves right over the phone. We’re not in the business of ripping people off and whenever the situation allows, we’ll always offer up ways to troubleshoot and fix it yourself – trust us, we know which things that can safely be done yourself and which can’t.
One of the ways we ensure the quality of our work stays so high is by hiring on only the best, most conscientious technicians that also have the customer-focused attitude it takes to provide top-notch service.
On top of hiring only the best of the best, we ensure our techs all continue to learn cutting edge methods. Each of our technicians attends 300 hours of training every year so that our customers always receive the best service and a full range of options. Head over to our Meet the Experts page if you’d like to get to know our expert team a little better.
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“We appreciate the Access team! Several of their techs have been with them for years, this makes us feel more comfortable when someone comes out for service. Even this last time, when we had a communication issue, Keith & Shareen were right there to help! James came out to take care of a maintenance situation and went over everything so we would understand what was needed! We appreciate the quick responses and attention to detail.”
“Jeff, Kim, and their team did a great job installing my new furnace and A/C unit in our house. The installation looks very professional. They informed me what was going on along the way and answered all my questions about the new system. Thanks!”
“We’ve been using Access Heating for 10+ years and return year after year completely satisfied with the service/care they provide and the friendly staff that always takes the time to ensure we feel comfortable not only with the product but with their bi-yearly check up as well.”