FAQ's

MERV is a rating that measures the efficiency of particulate removal across the filtering media. The higher the number the more dust is being removed from the system. However, the filters can only work so well until you need to increase the capacity.

We recommend every 3 months for 1 inch filters and every 6+ months for 4” filters.

The Department of Energy has performed standardized testing that qualifies certain types of equipment to pass as “energy star”. Look for the blue label on our products while we are at your home and save on utility costs over the life of ownership. Click here for list of Energy Star rated equipment: www.energystar.gov

We price our equipment to be able to provide the best possible service for all our customers, no matter what payment methods work best for you.

Yes! We recommend to ask your neighbors and friends who they use and see what they would say.  We know buying a new system can be stressful, so we want to help make your decision as stress-free as possible. We provide multiple solutions and options that represent the entire market.

We charge an $99 diagnostic fee. If your technician needs to order a part or conduct a more major repair, he will provide you with a detailed cost estimate so you can review and approve before we begin work.

The technician may choose to waive the diagnostic fee or apply it to the cost of recommended repairs. Our services are extremely affordable and the last thing we want to do is short-change your safety and our quality.

When you install a new, high-efficiency HVAC system, you’ll not only reduce monthly energy bills—but you could also receive manufacturer rebates and federal tax credits. The Access Heating and Air team is knowledgeable about which products come with these valuable incentives, and will:

1. help you choose the best equipment for your needs,
2. inform you of applicable programs, and
3. assist you with gathering the manufacturer certifications required to file for rebates and tax credits. At Access, we make it easy for you to save money while enjoying high-performance home comfort!

There’s no cut-and-dried answer to this question, since it depends on your home’s age, construction/insulation type and size-and also upon the performance of the system you choose. Access’s HVAC experts will evaluate your cooling and heating needs and conduct an energy analysis to determine which system will suit your needs-and your budget. Rest assured that we will recommend a high-quality system that will improve your comfort for years to come, without costly maintenance.

Download the Energy Star Heating & Cooling Guide

On the low end, a system can be $8,000 to $10,000, on the high end a system with all the bells and whistles can be $16k to $20k. But most customers go with a system right in the middle of the road that they’re absolutely happy with around.

Most jobs will take us less than a day to complete and we make sure to prioritize the immediate issue. For instance, if the ac is dead then we will make sure to get the ac done first and up and running.

We have chosen to carry Lennox equipment because they have the highest efficiency systems on the market and we believe their superior air quality is the best fit for our winter inversions and the wildfire smoke we often get in the summer.

The average life of equipment is based on a variety of factors but for the most part, a systems average life is anywhere between 10-15 years. Less if it was installed correctly, longer if its been installed correctly and has had routine service done.

One major thing to consider is that you get to choose what you get in your new system! The builder chose the system you have now and chances are it does a very poor job of serving your needs. Systems today are more advanced than ever before and can provide comfort, allergy reduction and relief, significant energy savings, and more. We have a sales process that is both transparent and consistent meaning you will be in the driver seat and well educated on the options available to you.

One of the biggest and most important factors to consider is the company that you decide to go with. If a company is offering a cheaper price on equipment, they are cutting corners on either the safety or the comfort or the installation. That being said, only use apples to apples to get a broader idea of who is the best fit for you and your home.

A new system will come with a 10 year parts warranty. A cheaper brand will often come with a 5 year warranty. The main thing is to make sure you have the labor warranty in writing from the company. The labor portion of the warranty is covered by the contractor installing your system.

Many times the fine print will have so many exclusions and red tape to it that you’re actually not covered! So make sure to see what is in the fine print before committing to the proposal.