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How Do I Change My Air Filters?

First, locate the filter- they can be located in the ceiling registers or through the furnace doors. Second, remove the existing filters and then purchase similar size.

Is there a difference in air filter quality?

MERV is a rating that measures the efficiency of particulate removal across the filtering media. The higher the number the more dust is being removed from the system. However, the filters can only work so well until you need to increase the capacity.

How Often Should I Change My Air Filters?

We recommend every 3 months for 1 inch filters and every 6+ months for 4” filters.

When Should I Replace My Heating and Air System?

We recommend considering replacement when a large repair is necessary or the age of the system is more than 10 years old. While there are many components to this decision, it is best to have a FREE in-home consultation so we can provide you necessary information to make your decision.
Visit our Repair vs Replace guide

What Is Energy Star?

The Department of Energy has performed standardized testing that qualifies certain types of equipment to pass as “energy star”. Look for the blue label on our products while we are at your home and save on utility costs over the life of ownership. Click here for list of Energy Star rated equipment:

Do You Guys Offer Cash Discounts?

We price our equipment to be able to provide the best possible service. If we cut money out of the job, we would have to cut safety and service to stay in business, and neither are an option to us.

Can I Get A Second Opinion?

Yes! We recommend to ask your neighbors and friends who they use and see what they would say. Often times the other guys will rush you through the decision process and you just want to see what other prices are out there. We provide multiple solutions and options that represent the entire market.

Do You Offer A Discounted Maintenance Plan?

Our discounted annual maintenance plan consists of two services per year, including (1) air conditioning check prior to summer, and (2) heating system check prior to winter. When you sign up for this affordable program, you’ll save over 20 percent on critical maintenance visits, and you’ll also become an Access Preferred Customer. Preferred Customers receive top priority when scheduling repairs or service appointments. In addition, they save 20 percent on future parts and repairs!


Do You Charge A Diagnostic Fee?

We charge an $84.95 diagnostic fee for residential properties, and a $104.95 diagnostic fee for commercial properties. These fees cover many quick-fixes that do not require additional parts, refrigerant, etc. If your technician needs to order a part or conduct a more major repair, he will provide you with a detailed cost estimate so you can review and approve before we begin work.

Can The Diagnostic Fee Be Waived If I Repair?

The technician may choose to waive the diagnostic fee or apply it to the cost of recommended repairs. Our services are extremely affordable and the last thing we want to do is short-change your safety and our quality.

Am I Eligible For Manufacturer Rebates Or Federal Tax Credits For My New, Energy-Efficient HVAC System?

When you install a new, high-efficiency HVAC system, you’ll not only reduce monthly energy bills—but you could also receive manufacturer rebates and federal tax credits. The Access Heating and Air team is knowledgeable about which products come with these valuable incentives, and will:

(1) help you choose the best equipment for your needs,

(2) inform you of applicable programs, and

(3) assist you with gathering the manufacturer certifications required to file for rebates and tax credits. At Access, we make it easy for you to save money while enjoying high-performance home comfort!

How Do I Know What Size HVAC System To Purchase?

There’s no cut-and-dried answer to this question, since it depends on your home’s age, construction/insulation type and size-and also upon the performance of the system you choose. Access’s HVAC experts will evaluate your cooling and heating needs and conduct an energy analysis to determine which system will suit your needs-and your budget. Rest assured that we will recommend a high-quality system that will improve your comfort for years to come, without costly maintenance.

Download the Energy Star Heating & Cooling Guide

How Much Does A New System Cost?

On the low end, a system can be $8,000 to $10,000, on the high end a system with all the bells and whistles can be $16k to $20k. But most customers go with a system right in the middle of the road that they’re absolutely happy with around

How Long Does Work Like This Typically Take?

Most jobs will take us less than a day to complete and we make sure to prioritize the immediate issue. For instance, if the ac is dead then we will make sure to get the ac done first and up and running.

What Is The Best Brand To Consider?

We often refer to consumer reports since they are one of the most trusted and unbiased names in the product reviews. Trane has been consistently listed at the top of over 20 manufactures and continues to stay ahead by providing reliable and proven furnaces and air conditioners. We have been the recommend dealer for Trane here in the Treasure Valley for over 45 years and have stayed with Trane for that long since they rarely break down.
Systems that are cheaper will break down more often and cause more in repairs than what you initially saved. They also have shorter life spans. While they may be more budget friendly, they will be more expensive with routine breakdowns and increased maintenance costs.

Click to view Consumer Reports

How Long Should A System Last?

The average life of equipment is based on a variety of factors but for the most part, a systems average life is anywhere between 10-15 years. Less if it was installed correctly, longer if its been installed correctly and has had routine service done.

What Types Of Things Should I Consider When Replacing My System?

One major thing to consider is that you get to choose what you get in your new system! The builder chose the system you have now and chances are it does a very poor job of serving your needs. Systems today are more advanced than ever before and can provide comfort, allergy reduction and relief, significant energy savings, and more. We have a sales process that is both transparent and consistent meaning you will be in the driver seat and well educated on the options available to you.

Are Apples To Apples Quotes Effective?

One of the biggest and most important factors to consider is the company that you decide to go with. If a company is offering a cheaper price on equipment, they are cutting corners on either the safety or the comfort or the installation. That being said, only use apples to apples to get a broader idea of who is the best fit for you and your home.

What Type Of Warranty Is There For A New System?

A new system will come with a 10 year parts warranty. A cheaper brand will often come with a 5 year warranty. The main thing is to make sure you have the labor warranty in writing from the company. The labor portion of the warranty is covered by the contractor installing your system.

Many times the fine print will have so many exclusions and red tape to it that you’re actually not covered! So make sure to see what is in the fine print before committing to the proposal.

Have a question? We can help!