Reviews

I recently had the distinct pleasure of having my HVAC unit serviced by Luke, with Access Heating and Air. Luke’s very sincere and kind personality immediately captures your first impression… and then his stellar professionalism and expert knowledge very quickly kicks in!

Luke was extremely informative, and he took a great deal of extra time helping me to understand my system, and how to best maintain my unit to prevent future repairs. I was not prepared for how easy and painless this entire process was, when working with Access Heating and Air.

From the straightforward and very reasonable pricing, to the quality of the work done on my home, every aspect of this process gets 5 stars. I will have no hesitation in recommending them to anyone and everyone that inquires to me about who to use for their HVAC needs. Thank you so very much Luke, for making this the best experience in my life ever, with any service company!

I find Access to be very professional, knowledgeable, honest, and reliable. Luke was just here today and was wonderful.

Everyone at Access is professional and courteous! Service technician, Brandon is fantastic. He explains everything very well and offers options if repairs are needed.

I was up at 1 AM trying to get my unresponsive thermostat to work. I couldn’t find the manual and it was stuck at 66 degrees on a 42 degree night. I happened across the Access Heating website and found an article about my particular thermostat when a chat bubble popped up offering assistance. I didn’t know an actual person would be on the other end at this time of night, but I typed in my issue (not in a complete sentence because I expected a list of articles, etc.) and a few moments later I was greeted by a representative named Derrick who willingly, kindly and patiently helped me resolve the issue.

Access Heating & Air Conditioning was there for me, in what felt like an emergency, when my contracting company was not and despite being across the country! Their service and attention is excellent! I am not sure I could have resolved the issue on my own so quickly. They truly set a high standard! Thank you very much, Derrick and Access Heating & Air Conditioning!

Being a long time customer of Access Heating & Air, I want to express my satisfaction and trust in this company’s service and care of keeping my furnace and air conditioner in top working order. I appreciate the technicians’ knowledge and expertise. They are polite and respectful of my time. They have honored warranties in a professional way. I highly recommend them to help you with your heating and cooling needs.

Derrick came out to my house and was there for a Routine maintenance this last week and he did an awesome job was fun to visit with and my dogs loved him. I would recommend Access heating for all your heating and cooling needs, and by the way they take care of water heaters as well!

Access Heating and Cooling are wonderful. Derrick and Lucas went above and beyond at our semi annual maintenance check, as usual! Very professional, thorough and informative. Grateful to get our Surge Protectors installed for furnace and A/C unit today, custom cover for A/C unit is on the way. Thank you for .taking great care of us!

Access Heating and A/C was recommended to me by a trusted friend. Roland answers the phone and he is able to get me a service person to come out to fix my furnace the-same-day (Yes). James arrives on time and does a professional job of explaining the problem and fixing the furnace. I’m now on a service plan and I’m requesting James each time. Thank you Access Heating and Air!!

Access Heating has done a great job installing a furnace that replaced a failing furnace, and their maintenance program does a great job of making sure the furnace and A/C units are correctly tuned and optimal. Luke the technician did a great job checking the system, tuning up the pressure in the unit, and doing the normal filter replacement. He also checked our duct work in the (nasty, spiderweb) crawl space to see if we needed any work there. (We didn’t.)

Access came on time to preform the 6 month checkup of my heating system which they had installed. They were quick and efficient . They changed the filter, checked the water collection pump, confirmed all electrical readings, check the heat rise across the furnace to the air coming out of the registers, followed up on the Air conditioner cover that has been ordered when the new air conditioner was installed, and checked the water filter on the Water heater they installed last year. They were very professional and I have bee very satisfied with all of their work.

My furnace suddenly stopped working; it’s not very old and Ian came out promptly to fix it. He was clean and polite and had it up and running in minutes! He even reinstalled my smart thermostat when he was done in the crawl space. Great service and good with cats 🙂

Excellent service!! My technician, Luke, was knowledgeable, professional and courteous. Answered all my questions and explained everything he did in terms I could understand. I would definitely recommend this company. I signed up for their Annual Membership program…great deal!

The technician showed on time and was preceded by several texts from dispatch, so it was easy for me to be ready for the service. The notices included a picture of the technician, so security is a value they share. The tech’ described what he would do, answered my questions about the furnace and winterizing the AC. We expanding the service call to include the water heater, replacing a badly corroded element. Overall, my furnace, AC and water heater are serviced, reliability insured for the season, and life of the appliance extended. A good value, a proactive action under the ‘ounce of prevention’ premise. I’ve renewed my service contract.

Had our three year old heating unit serviced today and our technician, Luke did a great job and was very personable, professional and got it done in a timely manner. He also took a look at our 15 year old water heater and expressed concerns of replacing it because it’s old, but didn’t pressure. Nice company to work with.